Shipping & Returns Policy
Diora Glass, we make sure every order arrives fast, safe, and discreet.
Our goal is to provide a seamless experience for customers shopping glass oil burner pipes, Pyrex unbreakable oil burner pipe, or any high-quality oil burners. Every order is handled with care to protect your privacy while delivering heat-resistant, durable glass designed to last.
Order Processing & Fast Dispatch All orders are processed within 1–2 business days. •
Orders placed before 12 PM CST (Mon–Fri) typically ship the same day. •
Orders placed after 12 PM CST or on weekends will ship the next business day.

Every item is packaged with impact-resistant materials to prevent breakage

 so your Pyrex oil burners and unbreakable oil burner pipe glass arrive intact. Discreet & Secure Shipping We prioritize privacy and security:
✅ Plain, unmarked boxes — no product names on the package
✅ Protective wrapping for all glass items
✅ Tracking included for every order
✅ Reliable carriers — USPS, UPS, FedEx Shipping speeds vary by location:

Shipping Method Estimated Delivery
Standard 3–7 business days
Expedited 2–4 business days
Priority 1–3 business days

All packages are designed to withstand normal transit conditions.
Free U.S. Shipping We offer free shipping when order $150 or more  on every order within the United States. Your glass oil burner pipes and other items will arrive quickly, safely, and at no extra cost. Returns & Damaged Items We want you to love your new glass. If you are not completely satisfied: Returns New, unused, and unopened items can be returned within 7 days of delivery Contact our support team to start the process Damaged Items If your glass arrives broken: Do not throw away the item or packaging Email us within 48 hours of delivery Include your order number and 2–3 photos of the damage We will provide a replacement or refund promptly. ⚠️ Opened or used items cannot be returned. Payment Security All payments are encrypted and fully secure. Customers can shop confidently, knowing their purchases of glass pipes, Pyrex oil burner pipe, and dab rigs are protected.

We use modern security protocols to ensure safe and private transactions.
Internal Links & Resources Learn more about our glass oil burner pipes collection Explore dab rigs and accessories Visit our ABOUT page for shipping and returns answers Contact us directly via support page CONTACT
Frequently Asked Questions
(FAQ) Q: How long does shipping take? A: Standard shipping usually takes 3–7 business days. Expedited and Priority options are faster.
Q: Is my order discreet? A: Yes — all packages are shipped in plain, unmarked boxes with protective packaging.
Q: Can I return opened glass items? A: No — for hygiene and safety, opened or used items cannot be returned. Only unused items are eligible.
Q: What if my glass arrives broken? A: Contact support within 48 hours with your order number and photos. We’ll replace or refund the damaged item.
Q: Do you offer international shipping? A: Currently, we ship only within the U.S., but international shipping may be added in the future. Fast. Secure. Discreet. Diora Glass delivers high-quality, heat-resistant glass and reliable service — every order, every time. Shop with confidence and enjoy long-term durability in every piece.
Discover the Diora Glass difference—where quality meets affordability and your satisfaction is our top priority.